Palacio de Hierro Puebla
Monday – Sunday: 11:00AM – 9:00PM
- Online Appointment Booking
- Online Appointment Booking
Monday – Sunday: 11:00AM – 9:00PM
Delivery is complimentary for all orders. Please allow 8 working days to receive your order. Delivery of customised pieces may take longer.
Please allow an additional 5 working days for delivery of standard engraved items and an extra 10 working days for hand engraved and monogrammed items.
You may verify the status of your order and delivery by contacting our Client Care Centre on 01800 946 137 . Our hours of business are Monday to Friday 9 am to 6 pm; closed weekends and Public Holidays in the UK.
Tiffany & Co. offers complimentary shipping for any item that you’d like to return. Simply visit Returns to print out a shipping label. Then arrange a collection or drop off your package at the nearest UPS location. Refunds will be issued to the original form of tender and processed within 10 working days of return.
Merchandise will be available for refund or exchange (excluding any shipping charges) providing it is returned in the same saleable condition as when purchased, within 30 days of the date of purchase and if accompanied by the original sales receipt.
Retail stores cannot exchange items or refund the purchase price for online-goods.
Kindly note that Tiffany does not accept exchanges or refunds on any fragrance sale or engraved and customised pieces. Tiffany fragrances are delivered in the packaging pictured on our site, not in our signature blue box.
If you have any questions please contact our Client Care Centre at 1800 946 137. An advisor will be on hand to assist you from 9 am to 6 pm Monday to Friday. Closed on weekends and public holidays in the UK.
For any item purchased in our Tiffany & Co. Dublin Brown Thomas store, please refer to their Return/Exchange Policy.
Tiffany & Co. Sterling Silver Jewellery
Tiffany only uses sterling silver, one of the most beautiful and lustrous of all metals. Sterling silver is a precious metal and may require cleaning from time to time. With proper care, your silver will retain its beauty and character for many generations to come.
The First Rule of Silver Care
Sterling silver tarnishes, especially when exposed to salt air and products containing sulphur, such as rubber bands and some papers. However, silver that is regularly used typically needs less care, so Tiffany strongly encourages you to wear your silver every day.
Tiffany & Co. Sterling Silver Care
Using a small amount of Tiffany’s silver jewellery cleaner on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new. Please note: chlorine and bleach accelerate tarnishing and should be avoided.
Once cleaned and polished, silver must be kept dry and properly stored. Our Tiffany Blue® flannel bags will protect it from abrasion and offer a degree of tarnish prevention. Bags made of Pacific cloth are also very effective in preventing tarnish.
An oxidised finish is the deliberate blackening of crevices in the ornamentation of a silver object to make its decorative details stand out more clearly. Take care as this finish can be removed by overzealous cleaning and polishing.
Tiffany & Co. Flatware and Hollowware
We recommend that you use your silver often. Frequently used silver requires the least amount of care and special attention and best develops the desired patina. Most silver, except for knives, may be placed in the dishwasher. It is important, however, to remove them before the drying cycle begins. It is better to wash your silver by hand in hot, sudsy water as soon as possible after use. Rinse well in clear hot water and hand-dry immediately and thoroughly. For silver that is tarnished, clean with a good quality silver polish and avoid "dip" polishes.
Storing Tiffany & Co. Sterling Silver Products
Silver should be kept absolutely dry. If your silver is used frequently, keep it away from excessive exposure to air and store it in a tarnish-proof cloth such as the flannel pouch provided with your Tiffany & Co. silver or a silver storage box.
Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll. Avoid contact with rubber bands or other rubber products as the sulfur in rubber causes tarnishing and corrosion.
Click here to view and purchase our range of product care items.
For enquiries regarding professional polishing of Tiffany & Co. merchandise we invite you to visit one of our boutiques or contact Client Care Centre on 1800 946 137. Our team are available Monday to Friday 9 am-6 pm; closed on weekends and public holidays in the UK.
We alter and repair Tiffany & Co. items. You may bring your item to the Tiffany store nearest to you or send your item in via mail. If you choose to send your item in via mail, please follow the instructions below:
1) Download our Repair Form
2) Print form and complete all information
3) Enclose the form with the item
4) Send the item and the form, via an insured shipping method to the address stated on the form.
After we have received and assessed the work needed, we will send you a free estimate. For further assistance, please contact our Client Care Centre on 01800 946 137. Our hours of business are 9 am to 6 pm Monday to Friday; closed on weekends and public holidays in the UK.
All gifts arrive in the Tiffany Blue Box, tied with the white ribbon and delivered in the discreet non-branded outer packaging. Fragile items are wrapped in bubble wrap and securely packed in an outer carton. Tiffany Blue gift bags are also provided with every order.
Tiffany & Co. offers complimentary shipping for any item that you’d like to return. Simply click here for TCO Returns RSC to print out a shipping label. Then drop off your package at the nearest UPS or FedEx location, depending on which label you receive.
A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available for returns made at retail locations. To return or exchange your gift selection, please follow the instructions included with your package