Contact Us
Hours of Operations:
Monday–Friday: 9:30 – 6:00
Standard Delivery
Delivery is complimentary for all orders. Please allow 3 working days, and an additional 5 working days for delivery of standard engraved items and an extra 10 working days for hand-engraved and monogrammed items.
Engraving
Please allow an additional 5 working days for delivery of standard engraved items and an extra 10 working days for hand engraved and monogrammed items. Please note that we are not able to accept any personalised or engraved items for refund or exchange.
You may verify the status of your order and delivery by contacting our Client Care Centre on 1800 946 137. Our hours of business are Monday to Friday 9:30 am to 6 pm; closed on weekends and Public Holidays in the UK.
Tiffany & Co. Online Return Policy:
- Returns may be made within 30 days from the date of delivery.
- We are please to offer a complimentary returns and exchange service.
- To return your order, simply visit Returns to print out a shipping label and then arrange for a collection or alternatively drop off your package at the nearest UPS location.
- Merchandise purchased online, will be available for refund or exchange providing it is returned in the same saleable condition as when purchased, and accompanied by the original sales receipt.
- Fragrance must be returned in its original packaging (including seal sticker) and in saleable condition.
- Refunds will be issued to the original form of tender and will be processed within 10 working days of the return.
Kindly note that Tiffany & Co. does not accept exchanges or refunds on personalised items. Additionally, please note that “Online Only” items cannot be returned to stores.
If you have any questions please contact our Client Care Centre at 1800 946 137. An advisor will be on hand to assist you from 9:30 am to 6 pm Monday to Friday. Closed on weekends and public holidays in the UK.
For any item purchased in our Tiffany & Co. Dublin Brown Thomas store, please refer to their Return/Exchange Policy.
Tiffany & Co. offers the below range of care services and resources to help you care for your most adored pieces:
- A range of cleaning services either in-store or at our Service Center
- Complimentary resizing for all solitaire diamond ring purchases
- Diamond valuations
- Engagement ring and diamond consultations
- Engraving
- Jewellery polishing
- Watch maintenance, battery changes, strap replacement and bracelet shortening
- Prong checks
- Repairs
- Resizing
For initial assessment you may take your item to any Tiffany & Co. store, alternatively you can post your item to our Service Center following the instructions below:
1.Download our Repair Form.
2.Print form and complete all information.
3.Enclose form with item to be repaired.
4.Send item and form, via an insured shipping method, to:
Tiffany & Co.
TCO CLIENT SERVICES
BROWN THOMAS
88-95 GRAFTON ST
DUBLIN 2
Visit our Care & Repair Guides to learn more about jewellery care & cleaning.
Tiffany & Co. offers in-store appointments for product recommendations and styling or customer service and repair. Click here to book your appointment to your preferred store.
