Contact Us

Hours of Operation:


Monday–Friday: 9.30 am – 6 pm

Product Services

Product Services

We offer cleaning, repair and fit alterations for the lifetime of your Tiffany piece. 

Product Care

Product Care

Explore how to care for your Tiffany design’s unique materials, from metal to leather. 

Frequently Asked Questions

What are the delivery times and rates?

Delivery is complimentary for all orders. Please allow 4 working days to receive your order. Delivery of customised pieces may take longer.


Please allow an additional 5 working days for delivery of standard engraved items and an extra 10 working days for hand engraved and monogrammed items.


You may verify the status of your order and delivery by contacting our Client Care Centre on 1800 946 137. Our hours of business are Monday to Friday 9 am to 6 pm; closed weekends and Public Holidays in the UK.

How is my order packaged?

All orders arrive in the Tiffany Blue Box, tied with a white ribbon and delivered in discreet non-branded outer packaging. Fragile items are wrapped in bubble wrap and securely packed in an outer carton. Tiffany Blue® gift bags are also provided with every order.

What is the Tiffany & Co. Return/Exchange Policy?

Tiffany & Co. Online Return Policy:

  • Returns may be made within 30 days from the date of delivery.​
  • We are please to offer a complimentary returns and exchange service.​
  • To return your order, simply visit Returns to print out a shipping label and then arrange for a collection or alternatively drop off your package at the nearest UPS location.​
  • Merchandise purchased online, will be available for refund or exchange providing it is returned in the same saleable condition as when purchased, and accompanied by the original sales receipt. ​
  • Fragrance must be returned in its original packaging (incluiding seal sticker) and in saleable condition.
  • Refunds will be issued to the original form of tender and will be processed within 10 working days of the return. ​

​Kindly note that Tiffany & Co. does not accept exchanges or refunds on personalised items. Additionally, please note that “Online Only” items cannot be returned to stores.


If you have any questions please contact our Client Care Centre at 1800 946 137. An advisor will be on hand to assist you from 9 am to 6 pm Monday to Friday. Closed on weekends and public holidays in the UK.


For any item purchased in our Tiffany & Co. Dublin Brown Thomas store,  please refer to their Return/Exchange Policy.

How do I care for my Tiffany & Co. sterling silver?

Tiffany & Co. Sterling Silver Jewellery

Tiffany only uses sterling silver, one of the most beautiful and lustrous of all metals. Sterling silver is a precious metal and may require cleaning from time to time. With proper care, your silver will retain its beauty and character for many generations to come.


The First Rule of Silver Care 

Sterling silver tarnishes, especially when exposed to salt air and products containing sulphur, such as rubber bands and some papers. However, silver that is regularly used typically needs less care, so Tiffany strongly encourages you to wear your silver every day.


Tiffany & Co. Sterling Silver Care

Using a small amount of Tiffany’s silver jewellery cleaner on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new. Please note: chlorine and bleach accelerate tarnishing and should be avoided.


Once cleaned and polished, silver must be kept dry and properly stored. Our Tiffany Blue® flannel bags will protect it from abrasion and offer a degree of tarnish prevention. Bags made of Pacific cloth are also very effective in preventing tarnish.


Special Considerations

An oxidised finish is the deliberate blackening of crevices in the ornamentation of a silver object to make its decorative details stand out more clearly. Take care as this finish can be removed by overzealous cleaning and polishing.

Tiffany & Co. Flatware and Hollowware

We recommend that you use your silver often. Frequently used silver requires the least amount of care and special attention and best develops the desired patina. Most silver, except for knives, may be placed in the dishwasher. It is important, however, to remove them before the drying cycle begins. It is better to wash your silver by hand in hot, sudsy water as soon as possible after use. Rinse well in clear hot water and hand-dry immediately and thoroughly. For silver that is tarnished, clean with a good quality silver polish and avoid "dip" polishes.


Storing Tiffany & Co. Sterling Silver Products

Silver should be kept absolutely dry. If your silver is used frequently, keep it away from excessive exposure to air and store it in a tarnish-proof cloth such as the flannel pouch provided with your Tiffany & Co. silver or a silver storage box.


Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll. Avoid contact with rubber bands or other rubber products as the sulfur in rubber causes tarnishing and corrosion.

Click here to view and purchase our range of product care items.


For enquiries regarding professional polishing of Tiffany & Co. merchandise we invite you to visit one of our boutiques or contact Client Care Centre on 1800 946 137. Our team are available Monday to Friday 9 am-6 pm; closed on weekends and public holidays in the UK.

How can I have my jewellery altered or repaired?

We alter and repair Tiffany & Co. items. You may bring your item to the Tiffany store nearest to you or send your item in via mail. If you choose to send your item in via mail, please follow the instructions below:


1) Download our Repair Form 

2) Print form and complete all information 

3) Enclose the form with the item 

4) Send the item and the form, via an insured shipping method to the address stated on the form. 


After we have received and assessed the work needed, we will send you a free estimate. For further assistance, please contact our Client Care Centre on 1800 946 137. Our hours of business are 9 am to 6 pm Monday to Friday; closed on weekends and public holidays in the UK.

What is the Tiffany Diamond Certificate & Lifetime Warranty?

The Tiffany Diamond Certificate is awarded by Tiffany & Co. to certify the authenticity and integrity of specific Tiffany diamonds.

Unlike the documentation that may accompany stones purchased elsewhere, the Tiffany Diamond Certificate is backed up by Tiffany's Full Lifetime Warranty. For details about this Warranty, please contact your Tiffany Sales Professional or click here.

The Tiffany Diamond Certificate and Warranty provides reassurance for today and many years from now.